{"id":10,"date":"2012-05-15T19:00:00","date_gmt":"2012-05-15T19:00:00","guid":{"rendered":""},"modified":"2015-03-27T15:06:51","modified_gmt":"2015-03-27T15:06:51","slug":"10","status":"publish","type":"post","link":"https:\/\/blogs.library.unt.edu\/rds\/2012\/05\/15\/10\/","title":{"rendered":"What did our users tell us about how we should improve the Libraries&#8217; website interface?"},"content":{"rendered":"<p>From October to December 2011, the User Interfaces Unit (UI) conducted a series of study asking stakeholders and end-users about their experiences in using the now 5 years old UNT Libraries&#8217; website. So what did our users tell us?&nbsp;<\/p><h3>Brief Summary:<\/h3><p>Our internal stakeholders told us that the following areas of the website could use some improvements:&nbsp;<\/p><ul><li>Marketing features, and eye-catching visuals are lacking<\/li><li>Locating division\/department-oriented information is sometimes difficult<\/li><li>Services and policies content provided\/maintained by various groups could be integrated more cohesively<\/li><li>Access to hours, locations, maps and contact information could be designed more efficiently<\/li><li><span style=\"line-height: 1.538em;\">Representation of the new organizational structure of the library is lacking<\/span><\/li><li>Staff Directory can use some improvement to make it easier to use.&nbsp;<\/li><\/ul><p>Our end-users told us that they:&nbsp;<\/p><ul><li><span style=\"line-height: 1.538em;\">Are less likely to stay within the site as soon as they found what they need, and they&nbsp;<\/span><span style=\"line-height: 1.538em;\">have no time to explore the site.&nbsp;<\/span><\/li><li>Prefer a set of prominently located tabbed search boxes for finding resources from the library homepage.<\/li><li>Are not in favor of the Single Search Box that only offers combined search options. They need to know the search options, and what they are searching in<\/li><li><span style=\"line-height: 1.538em;\">Believe the \u201cAsk Us\u201d is an important feature to have, however only less than 25% indicated that they have used &#8220;Ask Us&#8221; before.&nbsp;<\/span><\/li><li>Like the features that show today\u2019s hour, and\/or the upcoming hours at the library website homepage.<\/li><\/ul><p><span style=\"line-height: 1.538em;\">&nbsp;To find out more, please feel free to <\/span><span style=\"color: #333333; font-family: Verdana, Geneva, sans-serif; font-size: 12px; line-height: 17px;\">check out our <a href=\"http:\/\/digital.library.unt.edu\/ark:\/67531\/metadc181671\" target=\"_blank\">Tech TAlk presentation<\/a>.<\/span><\/p><h3>What are our actions in response?<\/h3><p><span style=\"line-height: 1.538em;\">Based on our study finding, the User Interfaces Unit went on to completely re-design our website&#8217;s user interface. Here were<a href=\"https:\/\/ui.library.unt.edu\/demo\/lws\/design\/\"> a list of the visual mockups<\/a> we developed for demonstating how those study results have influenced the interface redesign of our website.&nbsp;<\/span><\/p><p>&nbsp;<\/p><p>&nbsp;<\/p><p>&nbsp;<\/p><p>&nbsp;<\/p><p>&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"From October to December 2011, the User Interfaces Unit (UI) conducted a series of study asking stakeholders and end-users about their experiences in using the now 5 years old UNT Libraries&#8217; website. So what did our users tell us?&nbsp;Brief Summary:Our internal stakeholders told us that the following areas of the website could use some improvements:&nbsp;Marketing&#8230;  <a href=\"https:\/\/blogs.library.unt.edu\/rds\/2012\/05\/15\/10\/\" class=\"more-link\" title=\"Read What did our users tell us about how we should improve the Libraries&#8217; website interface?\">Read more &raquo;<\/a>","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[],"tags":[3,2],"class_list":["post-10","post","type-post","status-publish","format-standard","hentry","tag-library_website_redesign","tag-ux_design"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/s5tRT7-10","_links":{"self":[{"href":"https:\/\/blogs.library.unt.edu\/rds\/wp-json\/wp\/v2\/posts\/10","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.library.unt.edu\/rds\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.library.unt.edu\/rds\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.library.unt.edu\/rds\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.library.unt.edu\/rds\/wp-json\/wp\/v2\/comments?post=10"}],"version-history":[{"count":1,"href":"https:\/\/blogs.library.unt.edu\/rds\/wp-json\/wp\/v2\/posts\/10\/revisions"}],"predecessor-version":[{"id":41,"href":"https:\/\/blogs.library.unt.edu\/rds\/wp-json\/wp\/v2\/posts\/10\/revisions\/41"}],"wp:attachment":[{"href":"https:\/\/blogs.library.unt.edu\/rds\/wp-json\/wp\/v2\/media?parent=10"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.library.unt.edu\/rds\/wp-json\/wp\/v2\/categories?post=10"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.library.unt.edu\/rds\/wp-json\/wp\/v2\/tags?post=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}